Reliance General Insurance Industry

Reliance General Insurance Industry First to Process Claim on NHCX Platform

Mumbai, 12th , July 2024 – Reliance General Insurance, one of India’s leading general insurance companies, is proud to announce the first in the industry to process a claim through the National Health Claims Exchange (NHCX) platform. This pioneering achievement underscores RGI's commitment to leveraging cutting-edge technology to enhance transparency, efficiency, and customer experience in health insurance claims processing.


The NHCX platform, developed by the National Health Authority (NHA), aims to revolutionize the health insurance landscape by fostering seamless communication between insurers, healthcare providers, and policyholders. This unified, technology-driven system leverages advanced digital technologies to ensure efficient and expedited claims settlements.


A New Era of Claims Processing

 

Reliance General Insurance's successful use of the NHCX platform marks a significant advancement in simplifying health claims processing. The platform enables the seamless exchange of claims-related information within the healthcare and insurance ecosystem. The process begins with hospitals generating bills through their Hospital Information Systems (HIS) and uploading them via NHCX platform to the RGI’s Health Claim System (HCS) then processes the claims quickly and accurately.

 

"We are thrilled to be the first in the industry to process a claim on the NHCX platform," said Rakesh Jain, CEO at Reliance General Insurance. "This milestone is a testament to our dedication to innovation and our relentless pursuit of enhancing customer experience. By leveraging the NHCX platform, we are not only improving administrative efficiencies but also ensuring greater transparency and faster claim settlements for our policyholders."


In alignment with the Insurance Regulatory and Development Authority of India’s (IRDAI) vision of 'Insurance for All by 2047,' Reliance General Insurance is dedicated to providing innovative solutions that make insurance accessible and affordable for everyone. The successful processing of the first claim on the NHCX platform solidifies RGI's position as a technology leader in the insurance industry.

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